Polished Interactions
Unemployment Claims Case Study
Issues
Employees with low performance filed for unemployment and won their claim
Bad-fit hires claimed they never received a warning or did not know why they were terminated
Employees quit and went on to file for unemployment
Polished Interactions
Created a customized Company Handbook to be compliant with state and federal employment laws
Implemented a formal disciplinary process, signed by all company employees
Created Key Performance Indicators (KPIs) and Metric Tracking for all employees
Designed an Off-Boarding Workflow to better document the reason team members end their employment with the company